Misdirection

Misdirection

Team members don’t receive the same message. Customers are contacted twice for surveys by different teams. The situations for lack of co-ordination are legions.

Solution

The same solution for all these issues: evaluate and share the impact.

When a message is delivered, ask the receiver to acknowledge and reformulate a summary. Store and share this summary acknowledgement through the company repositories.

Transform the direction in a measure allowing self-evaluation. Infuse company objectives into department directives and key indicators. Allow departments to participate in the realization of  common goals. Cancel objectives for which the implementation is detrimental to other department.

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